Chat/Voice BOT

Our Chat/Voice bot uses enterprise-grade conversational software to solve your most complex business challenges. Our Chat/Voice Bot contains end-to-end services and are fully tailored to your needs. We provide stability, scalability, and extensibility of enterprise-grade on your platforms. Our platform restrain enterprise bot development life cycle, ability for multiple versions and environments.

METHODOLOGY

New Era

Voicebot and Chatbot are the two of the fastest emerging modes of customer interaction in recent times. Gartner predicts that 25% of customer service and support operations will integrate virtual customer assistance or a bot (text or voice) channel for customer engagement by 2020. Both Voice Bot and Chat Bot play a crucial role for businesses in communicating with their customers. The communication can be done at any point of time that induces a feeling of satisfaction among the customers since they are able to communicate with the businesses with ease as well as convenience. Both of these methods of communication have their own advantages and disadvantages but both are undoubtedly the two of the biggest tech trends in recent times. Now, let us have a detailed understanding of the Voice/Chat Bot.

Benefits of using Voice Bot

The pros of a Voice Bot are as mentioned below: Voice mode communication – Voice is the most natural mode of communication, Voice Bot therefore becomes the most preferred mode of communication owing to its ease of use. Smoother experience – With the modern smartphone, the traditional touch-tone method has become obsolete and tedious. A Voice Bot is a simple and natural alternative to traditional DTMF. Greater integration – Another great advantage of the Voice Bot is that these bots can be easily and conveniently coordinated with a wide range of customer service tools like a CRM or knowledge base, to provide important self-service. On the other side it can be integrated into a myriad of smart speakers like Alexa, Google Home which are becoming pervasive in day today lives. Suitable for a larger customer base – A voicebot gives the customer service of a brand, a mass appeal. Customers who are less or not technology savvy can easily use it. Even customers with deficiencies can use it with ease.

Benefits of using Chat Bot

The advantages of the chatbot are as follows. Saves a lot of time – These bots save a lot of time, as the responses are prompt. Most importantly, the bots require minimal coaching during an interaction thereby reducing the time lag between the setup and productivity as compared to humans in this regard. Customer satisfaction is increased – Due to the prompt customer support and the all-time availability chatbot serve as 24x7 self-service agent for customers that goes a long way in satisfying their need for urgency. Workforce cost is reduced ­– A chatbot can easily take over the mundane and repetitive tasks of agents, drastically reducing the workload on agents and eliminating the need for extra staff for handling common queries during peak call hours. Needless to day, it can handover to Live agent with all the context of discussion with the customer. Wide range of application – The chatbot finds a wide range of application in departments across a company. A chatbot can be very well used for customer service, customer orders, advertising, employee assistant and in a number of other ways as well.

What is a Voice Bot?

The pros of a Voice Bot are as mentioned below: Voice mode communication – Voice is the most natural mode of communication, Voice Bot therefore becomes the most preferred mode of communication owing to its ease of use. Smoother experience – With the modern smartphone, the traditional touch-tone method has become obsolete and tedious. A Voice Bot is a simple and natural alternative to traditional DTMF. Greater integration – Another great advantage of the Voice Bot is that these bots can be easily and conveniently coordinated with a wide range of customer service tools like a CRM or knowledge base, to provide important self-service. On the other side it can be integrated into a myriad of smart speakers like Alexa, Google Home which are becoming pervasive in day today lives.

What is a Chat Bot?

Chatbot is a mode of communication that makes use of text messages. Similar to a voicebot, the chatbot also is an artificial intelligence software that can necessarily stimulate a chat or a conversation with the users in the natural human language. The conversational AI also ensures that the experience that chatbot gives is near human. The chatbot can be integrated with ease on websites, messaging applications (Facebook messenger, WhatsApp, WeChat, Slack), mobile apps and kiosks. These bots play a vital role in the simplification of the interaction of humans with the computers and hence are highly beneficial in terms of customer interactions with the business, providing high level of engaged self-service.

New Era

Voicebot and Chatbot are the two of the fastest emerging modes of customer interaction in recent times. Gartner predicts that 25% of customer service and support operations will integrate virtual customer assistance or a bot (text or voice) channel for customer engagement by 2020. Both Voice Bot and Chat Bot play a crucial role for businesses in communicating with their customers. The communication can be done at any point of time that induces a feeling of satisfaction among the customers since they are able to communicate with the businesses with ease as well as convenience. Both of these methods of communication have their own advantages and disadvantages but both are undoubtedly the two of the biggest tech trends in recent times. Now, let us have a detailed understanding of the Voice/Chat Bot.

What is a Voice Bot?

The pros of a Voice Bot are as mentioned below: Voice mode communication – Voice is the most natural mode of communication, Voice Bot therefore becomes the most preferred mode of communication owing to its ease of use. Smoother experience – With the modern smartphone, the traditional touch-tone method has become obsolete and tedious. A Voice Bot is a simple and natural alternative to traditional DTMF. Greater integration – Another great advantage of the Voice Bot is that these bots can be easily and conveniently coordinated with a wide range of customer service tools like a CRM or knowledge base, to provide important self-service. On the other side it can be integrated into a myriad of smart speakers like Alexa, Google Home which are becoming pervasive in day today lives.

Benefits of using Voice Bot

The pros of a Voice Bot are as mentioned below: Voice mode communication – Voice is the most natural mode of communication, Voice Bot therefore becomes the most preferred mode of communication owing to its ease of use. Smoother experience – With the modern smartphone, the traditional touch-tone method has become obsolete and tedious. A Voice Bot is a simple and natural alternative to traditional DTMF. Greater integration – Another great advantage of the Voice Bot is that these bots can be easily and conveniently coordinated with a wide range of customer service tools like a CRM or knowledge base, to provide important self-service. On the other side it can be integrated into a myriad of smart speakers like Alexa, Google Home which are becoming pervasive in day today lives. Suitable for a larger customer base – A voicebot gives the customer service of a brand, a mass appeal. Customers who are less or not technology savvy can easily use it. Even customers with deficiencies can use it with ease.

What is a Chat Bot?

Chatbot is a mode of communication that makes use of text messages. Similar to a voicebot, the chatbot also is an artificial intelligence software that can necessarily stimulate a chat or a conversation with the users in the natural human language. The conversational AI also ensures that the experience that chatbot gives is near human. The chatbot can be integrated with ease on websites, messaging applications (Facebook messenger, WhatsApp, WeChat, Slack), mobile apps and kiosks. These bots play a vital role in the simplification of the interaction of humans with the computers and hence are highly beneficial in terms of customer interactions with the business, providing high level of engaged self-service.

Benefits of using Chat Bot

The advantages of the chatbot are as follows. Saves a lot of time – These bots save a lot of time, as the responses are prompt. Most importantly, the bots require minimal coaching during an interaction thereby reducing the time lag between the setup and productivity as compared to humans in this regard. Customer satisfaction is increased – Due to the prompt customer support and the all-time availability chatbot serve as 24x7 self-service agent for customers that goes a long way in satisfying their need for urgency. Workforce cost is reduced ­– A chatbot can easily take over the mundane and repetitive tasks of agents, drastically reducing the workload on agents and eliminating the need for extra staff for handling common queries during peak call hours. Needless to day, it can handover to Live agent with all the context of discussion with the customer. Wide range of application – The chatbot finds a wide range of application in departments across a company. A chatbot can be very well used for customer service, customer orders, advertising, employee assistant and in a number of other ways as well.

TECHNOLOGIES WE USE